Contact & technical support
Have questions about products, need a project quote, require documentation or technical support? We're available Monday to Friday.
Who should you contact?
Every inquiry is routed to the right specialist — we'll respond within 1 business day.
Frequently asked questions
We respond within 1 business day. Inquiries submitted before 14:00 on business days are often processed the same day.
Yes — every order is documented with a VAT invoice. For B2B customers, we issue invoices with a 30-day payment term after contract signature.
Fill out the "Complaint" form above with your order number and defect description. We process complaints within 14 business days in accordance with the Civil Code.
Yes — for design firms and architects, we run a partnership program with access to technical documentation (DWG, PDF), samples, and dedicated support.
Our product display is available at our headquarters in Kleosin (ul. Bolesława Prusa 7A). Visits are by prior telephone or email appointment.
There is no formal MOQ for B2B orders — however, wholesale prices (40% discount) apply from an order value of PLN 3,000 net.